Don’t expect to create any customer evangelists if you have few (if any) employee evangelists

PeopleShock: A book review by Bob Morris

July 20, 2016

PeopleShock: The Path to Profits When Customers Rule Tema Frank Essential Views Publishing (June 2016) The increasing value of the human element in a world that becomes more volatile, uncertain, complex, and ambiguous each day In one of their books,…

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