Here is a brief excerpt from a transcript of an interview of Adam Grant by Rik Kirkland for the McKinsey Quarterly in which Grant explains why generosity in the workplace continues to be more effective than selfishness and why it is critical for personal fulfillment. To read the complete article, check out other resources, learn more about McKinsey & Company, obtain subscription information, and register to receive email alerts, please click here.
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The knowledge economy has not only spurred entirely new industries but also placed different demands on how people work effectively. In this video interview with McKinsey’s Rik Kirkland, Wharton School professor Adam Grant elaborates on his recent book, Give and Take: Why Helping Others Drives Our Success, which explores the evolving world of workplace dynamics, why selfishness fails, and how working with, for, and through others continues to be the recipe for personal and organizational success. An edited transcript of Grant’s remarks follows.
Knowledge economy: Givers wanted
We’ve all observed that there’s a rise in project-based work, which corresponds with the knowledge economy—fewer dedicated jobs and long, stable careers and much more, “How do I combine a skill set with a need that you have?” And I think that as we see these kinds of shifts in the workplace, we’re going to see “giving” skills become more important, because a lot of getting work done then becomes about working with, for, and through other people.
All of these flattening structures, these ad hoc collaborations that require improvisation, are, at their core, about interdependence. And the data show that it’s in interdependent situations that givers thrive. So if you’re the kind of person who enjoys helping others, when you’re working in a team, you have the ability to make the team better and really multiply the team’s success in a way that, ideally, reverberates to benefit everyone in the team.
When you’re in a service job, your ability to serve customers is all about, “Can you identify their needs, anticipate new solutions for them, and then contribute those in a way that your customers feel is generous?” It might have been easier for takers to succeed in the old world, where you had these stable reporting hierarchies. And if they managed up effectively, then they were able to rise.
Today, in these structures, which are both flatter and more improvisational, I think that givers are going to find that their reputations start to take off, and that the people who are willing to support them, and champion them, are the people who respect them for their generosity.
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Grant then explains how to screen out the takers and turn takers into givers. Here’s a direct link to the complete transcript and video that accompanies it.
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Adam Grant is Wharton’s youngest full professor and single highest-rated teacher. He has been recognized as one of BusinessWeek’s favorite professors, one of the world’s 40 best business professors under 40, and one of Malcolm Gladwell’s favorite social science writers. Previously, he was a record-setting advertising director at Let’s Go Publications, an All-American springboard diver, and a professional magician. He is also the author of aforementioned Give and Take (Penguin Books, March 2014). For more from this author, visit giveandtake.com. This interview was conducted by Rik Kirkland, senior managing editor of McKinsey Publishing, who is based in McKinsey’s New York office