The rise of powerful AI tools like ChatGPT made AI the topic no one could ignore. Questions about the breadth of AI’s capabilities — and its safety, reliability, and ethical use — dominated conversations both online and in the boardroom. This hunger for AI insights is reflected in many of the year’s top MIT SMR articles. But even in the age of AI, the toughest hurdles are often human, not technological. Tactics for improving communication and workplace culture continued to be top of mind for many leaders in 2023.

[Here are three of the top ten.]