The results of countless research studies leave no doubt that 80-85% of the impact during face-to-face contact is determined by body language and tone-of-voice. Only 10-15% of impact is determined by what is actually said.

Non-verbal cues can derail otherwise effective leaders. In this video program, Carol Kinsey Goman, the author of The Silent Language of Leaders, will explain the essential body language signals for effective managers and shares which well-known executives possess them. Goman reveals the new gesture Steve Jobs made more than a dozen times in his most recent public Apple presentation and what it may mean.

Please click here to see it and several other excellent video programs.