Opinions vary about which forms of really dumb thinking are the most common and many of those opinions offer excellent examples of dumb thinking. The opinions I now share are those of several thinkers whom I personally admire. They include Plato, Aristotle, St. Paul, Marcus Aurelius, Isaac Newton, John Stuart Mill, Charles Darwin, William James, Albert Einstein, and Richard Feynman. If you have any complaints, take it up with them.
1. Zero-Sum: Movies or radio, radio or television, bound volumes or electronic reading devices, profitability or community service…you get the idea. With rare exception (e.g. a moral crisis), it is not a matter of either/or; rather, both…but with (perhaps) different proportionality.
2. “They say….”: This involves relying on a source (or sources) that cannot be verified. It is especially common among those who have little (if any) faith in their own opinions and/or launch the opinion of an unidentified source as a trial balloon and/or never express an opinion about anything until after they have obtained a near-unanimous consensus among several sources, such as a shared assumption that “The earth is definitely flat.”
3. “If you build it, they will come.” That may have been true of a cornfield in Iowa but most of the time, thinking and doing anything within an information vacuum will result in serious errors of judgment. There are countless examples but here are two in retailing: websites that are created at great cost and “go live” online and retail stores located in high-traffic malls (leased, staffed, and stocked at great cost) that fail to attract more than a few dozen visitors each day, if that. To paraphrase Steve Jobs, “Build what people really want even if they don’t know it yet, build it better than anyone else does, and people will buy it.”
4. Doing something the same way again and again, then expecting different results: This is Einstein’s definition of insanity. James O’Toole characterizes it as evidence of “the ideology of comfort and the tyranny of custom.” Charles Duhigg has much of value to say about repetitive thinking and behavior in The Power of Habit: Why We Do What We Do in Life and Business. However, I think more than habit is involved. Denial, for example, and delusion. Perhaps some narcissism. This form of dumb thinking — probably more than any other — helps to explain why most human wounds are self-inflicted.
Of course, some people have unrealistically high expectations and need to be more tolerant. In angry response to a comment critical of “dumb jocks,” NFL quarterback Joe Theismann once snapped, “We can’t all be Fred Einstein!” Quite right.
What to do? One good starting point would be to check out Hard Facts, Dangerous Half-Truths and Total Nonsense: Profiting From Evidence-Based Management in which Jeffrey Pfeffer and Robert I. Sutton propose six specific strategies for producing, evaluating, selling, and applying business knowledge:
o Stop treating old ideas as if they were brand new.
o Be suspicious of “breakthrough” ideas and studies.
o Celebrate and develop collective brilliance.
o Emphasize drawbacks as well as virtues.
o Use success (and especially failure) stories to illustrate sound practices, but not in place of a valid research method.
o Adopt a neutral stance toward ideologies and theories.
And be sure to keep in mind this suggestion from Voltaire: “Cherish those who seek the truth but beware of those who find it.”