Revolutionizing Business Operations: How to Build Dynamic Perocesses for Enduring Competitive Advantage
Tony Saldanha and Filippo Passerini
Berrett-Koehler Publishers (September 2023)

“Vision without execution is hallucination.” Thomas Edison]

According to Tony Saldanha and Filippo Passerini, ‘There are clear patterns to how business operations can go beyond simple improvement and be transformed to become your secret weapon. [At least for awhile.] And best of all, you don’t need to spend three decades to see the patterns.”

First, in Part I, Saldanha and Passerini explaion how business processes can become a competitive [begin italics] disadvantage [end italics], This is probably what Marshall Goldasmith has in mind when suggesting that “what got you here won’t keep you here.” I take that insight a step further: What got you here won’t even allow you to remain here, however and wherever you define “here” and “there.”

With regard to the need for a road map to an organization’s dynamic business processes, there are four stages: Default Maturity (Part II, Chapters3-4), Intentional Maturity (III, 6-8), Integrated Maturity (IV, 9-11), and Responsive Maturity (V, 12-14). Then in Partb VI (final chapter) Saldanha and Passerini explain HOW to succeed in dynamic  business trasformation. That is, gedt to the next “there” in a business world that is today, and will continue to become even more volatile, more uncertain, more complex, and more ambiguous than ever before.

I congratulate Tony Saldanha and Filippo Passerini on a brilliant achievement. Bravo! Those who share my high regard for it are urged to check out Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI, co-authored by Eric Lamarre, Kate Smaje, and Rodney Zemmel and published by Wiley (2023).

While you are reading Revolutionizing Business Operations, I urge you to highlight key passages, and, record your own comments, questions, action steps (preferably with deadlines), and page references as well as your responses to questions evoked and to lessons you have learned. Pay close attention to each “KEY INSIGHT” head note at the beginning of all 15 chapters as well as other key points strategically inserted throughout the narrative. These two simple tactics — highlighting and documenting — will facilitate, indeed expedite frequent reviews of the most important material later.