Guy Kawasaki on “The Art of Creating a Community”

imagesHere is a brief excerpt from an article by Guy Kawasaki featured at one of his websites. To read the complete article, please click here.

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I admit it: I’m a user-group junkie. I got my first taste of user groups when I worked for Apple—speaking at their meetings was one of my great pleasures. Their members were unpaid, raging, inexorable thunderlizard evangelists for Macintosh and Apple II.

Creating a community is the new hot trend that’s been around for decades, Google+ reinvented it with the launch of communities in January of this year. For me the concept of “community” started when I got my first taste of user groups when I worked for Apple—speaking at their meetings was one of my great pleasures. Their members were unpaid, raging, inexorable thunderlizard evangelists for Macintosh and Apple II.

These folks sustained Apple by supporting its customers when Apple couldn’t—or didn’t want to—support them itself. Now that Apple is the homecoming queen, there are lots of people receiving, taking, and claiming credit for its success but the heart of Apple is still it’s loyal fan base built from the seed of the user group back in the day.

It’s no secret that I love Google+ so naturally I started a community on day one to see how they worked. Google+ communities are to “talk about the stuff you’re into with people who love it too.” Communities have transformed Google+ into a more deeply connected environment, people’s favorite communities have become a starting point for their Google+ activity each day.

Now that I gotten that off my chest; I can move on to the topic of this entry: how to create a kick-ass community. I anticipate many comments to this entry, so I am warning you in advance that I am going to modify and supplement this entry frequently. RSS readers beware! 🙂

[Here are the first thee of eight suggestions.]

1. Create something worth building a community around. This is a repeated theme in my writing: the key to evangelism, sales, demoing, and building a community is a great product. Frankly, if you create a great product, you may not be able to stop a community from forming even if you tried. By contrast, it’s hard to build a community around mundane and mediocre crap no matter how hard you try.

2. Identify and recruit your thunderlizards—immediately! Most companies are stupid: they go for months and then are surprised: “Never heard of them. You mean there are groups of people forming around our products?” If you have a great product, then pro-act: find the thunderlizards and ask them to build a community. (Indeed, if you cannot find self-appointed evangelists for your product, you may not have created a great product.) If it is a great product, however, just the act of asking these customers to help you is so astoundingly flattering that they’ll help you.

3. Assign one person the task of building a community. Sure, many employees would like to build a community, but who wakes up every day with this task at the top of her list of priorities? Another way to look at this is, “Who’s going to get fired if she doesn’t build a community?” A community needs a champion—an identifiable hero and inspiration—from within the company to carry the flag for the community. Therefore, hire one less MBA and allocate this headcount to a community champion. This is a twofer: one less MBA and one great community.

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To read the complete article, please click here.

Guy Kawasaki is the author of twelve books including APE: Author, Publisher, Entrepreneur — How to Publish a Book, What the Plus!, and Enchantment: The Art of Changing Hearts, Minds and Action. He’s the former chief evangelist of Apple and current advisor to Motorola. Guy shares enchanting stuff on the topics of marketing, enchantment, social media, writing, self-publishing, innovation and venture capital.

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