Deborah Farrington (StarVest Partners) in “The Corner Office”

Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Deborah Farrington, a founder and general partner at StarVest Partners, a venture capital firm in New York. She says she watches for their ability to understand what they are and aren’t doing well.

To read the complete interview as well as Bryant’s interviews of other executives, please click here.

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What were some important leadership lessons you’ve learned?

I found early on as a manager that it was hard to learn how to delegate. I think that most people in their early leadership positions either tend to delegate too little or too much. And I delegated too little at first. I felt I needed to know everything that was going on, so I ended up doing a lot of the work myself that the people who reported to me should have been doing. I found myself working 24 hours a day, seven days a week. I stepped back and said, “This is not going to work.”

So I sat down and talked to the people who worked for me, and we agreed on various goals. But then I delegated too much. When they came back at the end of the quarter and I saw what they did, I realized that approach didn’t work well, either. So I learned the importance of weekly check-ins, and then I think I got the balance right.

What else?

I had a terrific boss at Merrill Lynch who taught me that the most important conversation you can have with anybody who works for you is the performance review. Because people, especially those who are goal-oriented and very high-achieving, want feedback. They need that. And my boss made me feel that nothing was more important than this conversation. When you’re young, you know you can improve; you want to improve. You need feedback, and you need constructive feedback.

So when I coach and rate C.E.O.’s today — if I’m on a board, if I’m hiring them or giving them feedback — I’m always looking to see if they understood what they’ve done well. Do they understand what they didn’t do well? Are they listening to my feedback? Can they accept it? How do they then modify their behavior?

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Adam Bryant, deputy national editor of The New York Times, oversees coverage of education issues, military affairs, law, and works with reporters in many of the Times‘ domestic bureaus. He also conducts interviews with CEOs and other leaders for Corner Office, a weekly feature in the SundayBusiness section and on nytimes.com that he started in March 2009. In his book, The Corner Office: Indispensable and Unexpected Lessons from CEOs on How to Lead and Succeed, (Times Books), he analyzes the broader lessons that emerge from his interviews with more than 70 leaders. To read an excerpt, please click here. To contact him, please click here.

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