Dan Pontefract, Flat Army: Creating a Connected and Engaged Organization

PontefractHere is an introduction/overview for an interview of Dan Pontefract by Michael Bungay Stanier for the Box of Crayons website. To listen to the interview, check out a wealth of other resources, and sign up for email alerts please click here.

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My guest today is Dan Pontefract, who’s Head of Learning of TELUS. Dan has a lot of really practical experience thinking about how to get people aligned in doing meaningful work that makes a difference. He’s also speaking at the upcoming HRPA Conference.

His new book, Flat Army: Creating a Connected and Engaged Organization, is a really powerful read that introduces five or six of Dan’s original models on how he sees the world. So we’re going to uncover some of the real issues around employee engagement and how to do things differently.

In this interview, Dan and I discuss:

o The fundamental error in treating employees like numbers (or gladiators)
o The need for connected leaders who are equally involved in “becoming, being and going beyond”
o Why trust is crucial to organizational success
o How to increase people’s capacity to trust
o The role of collaboration in creating employee engagement
o The 3-33 learning model

00:00: Dan outlines his background in education, and explains that one of the main things he works to change in organizations is their tendency to treat employees like mere numbers – or “gladiators” in a Roman army.

05:02: Michael and Dan discuss some of the few positive examples of organizational change, and note that many people are afraid to change. Dan introduces the notion of the “connected leader.”

10:03: Dan explains that a connected leader must be equal parts “becoming, being and going beyond.” They don’t just focus on execution, but also on the foundation that leads to execution, and the results of having executed. Michael asks about crucial foundational behaviours, and Dan explains that trust is at the root of organizational success. They discuss how to increase people’s capacity to trust.

15:00: Expanding on the importance of establishing trust within an organization, Dan and Michael discuss the need for collaboration and looking beyond the manager-subordinate relationship.

20:05: Dan and Michael talk about why leaders should focus on engaging people who actively want a purposeful career, rather than those who are disenfranchised by the system.

25:02: In response to Michael’s question about the 70-20-10 learning model, Dan explains his own 3-33 learning model. Michael wraps up by directing listeners to additional resources on Dan and his work.

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To learn more about Michael and Box of Crayons, please click here.

To read my two-part interview of Dan, please click here.

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