5 Myths of Great Workplaces

5Myths
Here is an excerpt from an article written by Ron Friedman for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts, please click here.

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Suppose that later this evening, after you have stepped away from your keyboard, put on your coat, and traveled home for supper, your organization underwent a magical transformation, reshaping itself into the world’s best workplace.

How would you know? What would be different the next time you entered the building?

When we think about extraordinary workplaces, we tend to think of the billion-dollar companies at the top of Fortune magazine’s annual list. We picture a sprawling campus, rich with generous amenities; a utopian destination where success is constant, collaborations are seamless, and employee happiness abounds.

But as it turns out, many of the assumptions these images promote mislead us about what it means to create an outstanding workplace.

In recent years, scientists in a variety of fields have begun investigating the conditions that allow people to work more successfully. As I explain in my book summarizing their discoveries, not only are the factors that contribute to creating a great workplace not obvious—often, they are surprisingly counterintuitive.

Consider five “great workplace” myths.

[Here are the first two.]

Myth 1: Everyone Is Incessantly Happy

Over the past decade, the happiness literature has produced some compelling findings. Research conducted in lab and field experiments indicates that when people are in a good mood, they become more sociable, more altruistic, and even more creative.

Not surprisingly, many organizations have attempted to capitalize on these outcomes by searching for ways to boost employee happiness. In many ways, it’s a welcome trend. Surely, a workplace concerned about the mood of its employees is preferable to the alternative.

But happiness also has a surprising dark side. When we’re euphoric, we tend to be less careful, more gullible, and more tolerant of risks.

Not only is workplace happiness occasionally counterproductive, there is also value to so-called “negative” emotions, like anger, embarrassment, and shame. Studies indicate that these emotions can foster greater engagement by directing employees’ attention to serious issues and prompting them to make corrections that eventually lead to success.

Instead of espousing positivity at all costs, leaders are better off recognizing that top performance requires a healthy balance of positive and negative emotions. Pressuring employees to suppress negative emotions is a recipe for alienation, not engagement.

Myth 2: Conflict Is Rare

Workplace disagreements, many of us implicitly believe, are undesirable. They reflect tension in a relationship, distract team members from doing their jobs, and therefore damage productivity.

But research reveals just the opposite: in many cases, disagreements fuel better performance.

Here’s why. Most workplace disagreements fall into one of two categories: relationship conflicts, which involve personality clashes or differences in values, and task conflicts, which center on how work is performed. Studies indicate that while relationship conflicts are indeed detrimental, task conflicts produce better decisions and stronger financial outcomes.

Healthy debate encourages group members to think more deeply, scrutinize alternatives, and avoid premature consensus. While many of us view conflict as unpleasant, the experience of open deliberation can actually energizes employees by providing them with better strategies for doing their job.

Workplaces that avoid disagreements in an effort to maintain group harmony are doing themselves a disservice. Far better to create an environment in which thoughtful debate is encouraged.

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Here is a direct linkto the complete article.

Ron Friedman, Ph.D. is the founder of ignite80, a consulting firm that helps leaders build thriving organizations, and the author of the aforementioned book, The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace. Connect with him here.

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