3 Ways to Avoid Communication Breakdowns

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here.

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Even though communication is the lifeblood of an organization, it’s difficult to find a company that doesn’t have its momentary breakdowns in that area. Part of a manager’s job is to keep these to a minimum. Here are three ways to ensure employees understand and communicate well:

Provide context. For people to understand a message, they have to know why it’s important. Give people enough information so they know where things fall on the priority list.

Encourage questions. Don’t just ask if people have questions, encourage them to raise concerns. This type of interaction helps people absorb information and understand messages so they can pass them on.

Stay connected. People respond to communications very differently, even when they’re hearing the same information. By being in tune with your employees, you can anticipate their reactions and better understand how to deliver messages.

Today’s Management Tip was adapted from “Your Communications May Not Be Communicating” by
Ron Ashkenas.

To read that article and join the discussion, please click here.

 

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