10 Behaviors Great Managers Do

Here is an article written by Steve Tobak for BNET, The CBS Interactive Business Network. To check out an abundance of valuable resources and obtain a free subscription to one or more of the BNET newsletters, please click here.

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There’s all sorts of rhetoric about what good bosses should and shouldn’t do these days. I guess that’s a good thing. Unfortunately, most of it’s pretty basic, generic fluff that sort of blends together after a while

Even worse, a lot of it’s, well, utopian. It panders to what employees want to hear instead of giving truly practical and insightful advice on what makes a manager effective in the real world where business is everything and everything’s on the line.

This list is different. It’s different because, to derive it, I went back in time to the best characteristics of the best CEOs (primarily) I’ve worked for and with over the past 30 years. It’s based entirely on my own experience with executives who made a real difference at extraordinary companies.

Some were big, some were small, but all were successful in their respective markets, primarily because of the attributes of these CEOs. Each anecdote taught me a critical lesson that advanced my career and helped me to be a better leader. Hope you get as much out of reading it as I did living it.

[Here are the first Five. To read the complete article, please click here.]

1. Maintain your cool and sense of humor, especially during a crisis. When our biggest customer – and I mean big – thought I leaked a front-page story to the press, I offered to resign to save the relationship. My boss, a great CEO, gave me this serious look, like he was thinking about it, and said, “You’re not getting off that easy.” Then he broke out into a big smile.

2. Tell subordinates when they’re shooting themselves in the foot. Sometimes I can be pretty intimidating and I’ve had CEOs who shied away from giving it to me straight when my emotions got the better of me. Not this one guy. We’d be in a heated meeting and he’d quietly take me aside and read me the riot act. He was so genuine about it that it always opened my eyes and helped me to achieve perspective.

3. Be the boss, but behave like a peer. I’ve worked with loads of CEOs who let their egos get the better of them. They act like they’re better than everyone else, are distant and emotionally detached, or flaunt their knowledge and power. That kind of behavior diminishes leaders, makes them seem small, and keeps them from really connecting with people. They’re not always the most successful, but the most admired CEOs I know are genuinely humble.

4. Let your guard down and really be yourself outside of work. You know, teambuilding is so overrated. All you really need to do outside of work to build a cohesive team is break some bread, have some drinks, relax, let your guard down, and be a regular human being. When you get to be really confident, you can be that way all the time. That’s the mark of a great leader.

5. Stand behind and make big bets on people you believe in. One CEO would constantly challenge you and your thinking to the point of being abusive. But once he trusted and believed in you, he put his full weight behind you 100 percent to help you succeed. He’d stand up for you even when he wasn’t sure what the heck you were up to. And he’d give you new functional responsibilities – something up-and-coming execs need to grow. Okay, he wasn’t perfect, but who is?

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To read the complete article, please click here.

Steve Tobak is a consultant, writer, and former senior executive with more than 20 years of experience in the technology industry. He’s the managing partner of Invisor Consulting, a Silicon Valley-based firm that provides strategic consulting, executive coaching, and speaking services to CEOs and management teams of small-to-mid-sized companies. Find out more at www.invisor.net Follow Steve on Twitter or Facebook.

 


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