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HBR Guide to Leading Teams Mary Shapiro Harvard Business Review Press (2015) “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams Note: The material in this volume…
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Here is another superb article from David Gelles for The New York Times in which he shares his conversation with Rich Lesser. He has run Boston Consulting Group for eight years and is stepping down at a moment of enormous…
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph A. Michelli McGraw-Hill (2016) “The Best or Nothing”: The Mercedes-Benz Way As those who have read one or more of his previously published books already know, Joseph Michelli possesses…
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Rocket: Eight Lessons to Secure Infinite Growth Michael J. Silverstein, Dylan Bolden, Rune Jacobsen, and Rohan Sajdeh McGraw-Hill (October 2015) Here are 16 mini-case studies that demonstrate the physics of accelerated commercial growth I think this book’s subtitle is a…
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HBR Guide to Leading Teams Mary Shapiro Harvard Business Review Press (2015) “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams Most of the volumes in the…
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In his own words…. I began writing over decade ago when I was fortunate to team up with Ken Blanchard on my first book, The Secret: What Great Leaders Know and Do. Since then I’ve co-authored a second book with…
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Trained as an anthropologist (Ph.D. University of Chicago), Grant McCracken has studied American culture and commerce for 25 years. He has been featured on the Oprah Winfrey Show and worked for Timberland, New York Historical Society, Diageo, IKEA, Sesame Street,…
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Here is an excerpt from an article written by Monica P. Hawkins for Talent Management magazine. She explains how and why just one of emotional intelligence’s components can contribute to leadership skills that extend beyond borders and across cultures. To…
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The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue Robbie Kellman Baxter McGraw-Hill (2015) How to create a community of “customer evangelists” who thrive in the Membership Economy The term “customer evangelist” was introduced…
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Liberal Arts for Conservative Minds
Here is a brief excerpt from an article by Kyle Peterson that appeared in The Wall Street Journal. One of his observations is that Hillsdale College takes no federal or state money—but bureaucrats are still plotting ways to regulate its…
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