Power Questions
For the guests of his hotels, César Ritz focused on consistently providing superior service that he characterized as “invisible.” According to Andrew Sobel, there are five dimensions to a great client experience. Here is a brief excerpt from his monthly…
Read MoreMark Goulston, M.D., is a prominent psychiatrist, business advisor, and executive coach. He is co-founder of Heartfelt Leadership whose mission is: “Daring to Care.” He is the author of the bestselling Just Listen: Discover the Secret to Getting Through to…
Read More
Questions to ask when obtaining feedback from an underperforming direct report
In Radical Candor, Kim Scott explains how almost any organization — whatever its size and nature may be — can “defy the gravitational pull of organizational mediocrity.” The ultimate goal of what she characterizes as Radical Candor “is to achieve…
Share this:
Like this: