Henry Ford
Here is a brief excerpt from an interview of Mark Bertolini by Jon Katzenbach, Gretchen Anderson, and Art Kleiner for strategy+ business magazine, published by PwC strategy& LLC (formerly Booz & Company). To read the complete interview, check out other…
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Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines Adam Toporek AMACOM (2015) How to Create the Ultimate Customer Relationship I am amazed, frankly, that customer service today is worse than at any prior time I…
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Leading with GRIT: Inspiring Action and Accountability with Generosity, Respect, Integrity, and Truth Laurie Sudbrink John Wiley & Sons (2015) “Would you like me to give you a formula for success? It’s really quite simple. Double your rate of failure.”…
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Leading from the Front: No-Excuse Leadership Tactics for Women Angie Morgan and Courtney Lynch McGraw-Hill (2006) Valuable lessons for men as well as women that can help accelerate personal growth and professional development Long ago, I realized that most limits…
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A Beautiful Constraint: How to Transform Your Limitations into Advantages, and Why it’s Everyone’s Business Adam Morgan and Mark Barden John Wiley & Sons (2015) “Here is the central paradox of a constraint: it can be both a limitation and…
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The Magic of Thinking Big: Set Your Goals High…and Then Exceed Them David J. Schwartz Fireside/Simon & Schuster (1959) Attitude is altitude: How high is your limit? I read this book when it was first published in 1959 and recently…
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The Little Book of Thinking Big: Aim Higher and Go Further Than You Ever Thought Possible Richard Newton Capstone/A Wiley Brand (December 2014) This book offers a mental journey with the energy, pace, and impact of a Cirque du Soleil…
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The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization Jacob Morgan John Wiley & Sons (2014) The future workplace environment: one within which personal growth and professional development are most likely to flourish Years…
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Kill the Company: End the Status Quo, Start an Innovation Revolution Lisa Bodell Bibliomotion (2012) How to envision the future you want to create, make the necessary connections, and meanwhile engage in assumption reversal Obviously, it would be idiotic to…
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What is innovation?
There are hundreds (thousands?) of sources that provide complicated, usually stale answers to this question. Long ago, Oliver Wendell Holmes said he didn’t care a fig for simplicity on this side of complexity but would give his life for simplicity…
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