Vanguard
Jennifer Riel is an adjunct professor at the Rotman School of Management, University of Toronto, specializing in creative problem solving. Her focus is on helping everyone, from undergraduate students to business executives, to create better choices, more of the time.…
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Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning and Kerry Bodine New Harvest/Houghton Mifflin Harcourt (2012) There’s “bad news” and there’s “good news” Development of the concept of customer-centrism predates Barbara Bund’s business…
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Repeatability: Build Enduring Businesses for a World of Constant Change Chris Zook and James Allen Harvard Business Review Press (2012) How and why simplifying operations, sharpening focus, and liberating energy can be an antidote to escalating complexity As Chris Zook…
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