V. Kumar

Measuring the Benefits of Employee Engagement

June 26, 2015

Here is a brief excerpt from an article by V. Kumar and Anita Pansarim for MIT Sloan Management Review. To read the complete article, check out other resources, and obtain subscription information, please click here. * * * It’s well…

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Harvard Business Review on Increasing Customer Loyalty

December 29, 2011

Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business…

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