The Zappos Experience: 5 Principles to Inspire Engage and WOW

Joseph A. Michelli on “Being Driven to Delight”: An interview by Bob Morris

March 6, 2016

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights…

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