the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Lessons to be learned from the paragon of legendary customer service Does your organization need to…
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Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World Mark Miller and Lucas Conley McGraw-Hill Education (March 2018) Why and how to build a brand “through the lens of legacy” that can still have…
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The Fearless Front Line: The Key to Liberating Leaders to Improve and Grow Their Business Ray Attiyah Bibliomotion Books & Media (2013) Two key questions: “Liberate leaders from what?” and “How to do that?” No one can deny that every…
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When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as…
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one…
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Employee Engagement Depends on What Happens Outside of the Office
Here is an excerpt from an article written by Susan LaMotte for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts,…
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