performance measures and ways of measures that can have a “transformational impact” on the way people in organizations view what they do and how they do it
Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success Dean R. Spitzer AMACOM (2007) How to measure only what really what matters…and do it right In this remarkable volume, Dean Spitzer urges his reader to re-think how…
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