Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing Dave Kerpen McGraw-Hill (2011) How and why social media can increase our ability to listen, to respond, and to be empathic as no other…
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How People Analytics Can Help You Change Process, Culture, and Strategy
Here is an excerpt from an article written by Chantrelle Nielsen and Natalie McCullough for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR…
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