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Change by Design, Revised and Updated: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown Harvard Business Review Press (2019) Even the best books about change also need to be revised and updated, and by design In A Fiery…
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What It Takes: Seven Secrets of Success from the World’s Greatest Professional Firms Charles D. Ellis John S. Wiley & Sons (2013) What sets the world’s greatest professional service firms apart from all the others Although Charles Ellis’ focus is…
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Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown HarperBusiness (2009) How to use design thinking to convert a need into a demand I recently read two books (this one written with Barry Katz and Roger…
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Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning and Kerry Bodine New Harvest/Houghton Mifflin Harcourt (2012) There’s “bad news” and there’s “good news” Development of the concept of customer-centrism predates Barbara Bund’s business…
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