Leonard Berry
Yes Is the Answer. What Is the Question?: How Faith in People and a Culture of Hospitality Built a Modern American Restaurant Company Cameron Mitchell Ideapress Publishing (November 2018) How any company can became great by investing in its culture,…
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Setting the Table: The Transforming Power of Hospitality in Business Danny Meyer HarperCollins (2006) Note: Perhaps 30-35 years ago, probably in an article for Harvard Business Review, Peter Drucker said something to the effect, “If you don’t think you’re in…
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Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business…
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Setting the Table: A book review by Bob Morris
Setting the Table: The Transforming Power of Hospitality in Business Danny Meyer HarperCollins (2006) Note: Perhaps 30-35 years ago, probably in an article for Harvard Business Review, Peter Drucker said something to the effect, “If you don’t think you’re in…
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