Joseph A. Michelli
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Lessons to be learned from the paragon of legendary customer service Does your organization need to…
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Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Joseph A. Michelli McGraw-Hill (December 2020) “That which does not kill us, makes us stronger.” Friedrich Nietzsch Nietzsche’s observation (made in 1888) is somewhat relevant as…
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph A. Michelli McGraw-Hill (2016) “The Best or Nothing”: The Mercedes-Benz Way As those who have read one or more of his previously published books already know, Joseph Michelli possesses…
Read MoreI hope that at least a few of these recent posts will be of interest to you: BOOK REVIEWS (Forget a Mentor) Find a Sponsor: The New Way to Fast-Track Your Career Sylvia Ann Hewlett Leading the Starbucks Way: 5…
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Joseph A. Michelli McGraw-Hill (2013) How one coffee shop in Seattle became 20,891 in 62 countries This is the second book in which Joseph…
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one…
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Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books about enduring business principles, Dr. Michelli…
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Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted…
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Michelli is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books about…
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