James Cash Penney
Power Relationships: 26 Irrefutable Laws for Building Extraordinary Relationships Andrew Sobel and Jerold Panas John S. Wiley & Sons (2014) Two questions: “How healthy are your relationships?” and “What does that reveal about you?” I have read and reviewed two…
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True Story: How to Combine Story and Action to Transform Your Business Ty Montague Harvard Business Review Press (2013) How to avoid organizational metastasis, especially during the Age of Connected Consumers If you wish to create or increase demand for…
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Perspectives on Listening
I have accumulated hundreds of quotations on the subject of listening, a skill that remains under-appreciated. In essence, listening is hearing with intent: to learn, to understand, to appreciate, and (yes) to reassure the speaker that you care. These are…
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