Holiday Inn
Here is an excerpt from an article written by Maxwell Wessel and Clayton M. Christensen for Harvard Business Review. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. Photography: Nash…
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Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning and Kerry Bodine New Harvest/Houghton Mifflin Harcourt (2012) There’s “bad news” and there’s “good news” Development of the concept of customer-centrism predates Barbara Bund’s business…
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Donald Trump and the Sweepstakes Scammers
Here is a brief excerpt from a brilliant essay by Jeff Maysh, featured in The New Yorker (August 17, 2022). To read the complete article, check other material, and obtain information about subscriptions, please click here. Illustration Credit: Lily Lambie-Kiernan …
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