Gallup
Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines Adam Toporek AMACOM (2015) How to Create the Ultimate Customer Relationship I am amazed, frankly, that customer service today is worse than at any prior time I…
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The Engaged Leader: A Strategy for Your Digital Transformation Charlene Li Wharton Digital Press (2015) How and why engaged leaders transform themselves so that they can transform their organizations Recent research by highly reputable firms such as Gallup and Towers…
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In his latest book, Entrepreneurial StrengthsFinder, written with Sangeeta Bharadwaj Badal, Jim Clifton observes, “Innovation is essential, and we need it. But the real magic starts with entrepreneurs – with people who are born with the rare gift to build…
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I have just read and will soon review Christian Scudder’s Dataclysm: Who We Are (When We Think No One’s Looking), published by Crown (September 2014). Meanwhile, I thought you would be interested in sharing his thoughts about intriguing subjects such…
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Here is a brief excerpt from an article by Heather R. Huhman for LinkedIn Pulse. To read the complete article and check out others, please click here. Image Courtesy of Bigstock * * * Have you been feeling overwhelmed at…
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Here is a brief excerpt from an article co-authored by Tony Schwartz and Christine Porathmay for The New York Times. To read the complete article, check out others, and obtain subscription information, please click here. * * * The way…
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Here’s a brief article (with video) by Jim Clifton, Chairman and CEO of the Gallup Organization, and Ben Leedle, CEO of Healthways. It is featured by LinkedIn. To check out all the articles posted by the website’s Influentials, please click…
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Lessons from the Sandbox: Rediscovering the Keys to Business Success Alan Gregerman Contemporary Books (2000) “I have spent my adult life trying to see the world again as I once did as a child.” Pablo Picasso Alan Gregerman’s core thesis…
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We: How to Increase Performance and Profits Through Full Engagement Rudy Karsan and Kevin Kruse John Wiley & Sons (2011) Why “there is nothing more important for a person or an organization than full engagement” The term “full engagement” refers to a never-ending process rather than…
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Employee Engagement: One man’s opinion
Long ago, I concluded that employee engagement is an emotional commitment rather than a rational decision. Surveys by firms such as Gallup and Towers Watson indicate that, in organizations where the percentage of positive and productively engaged workers is highest,…
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