Delos M. (“Toby”) Cosgrove MD

Service Fanatics: A book review by Bob Morris

November 7, 2014

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way James Merlino, M.D. McGraw-Hill (2014) “One of the most important things done is to define why we’re here — for patients.” Toby Cosgrove Note: Delos M. (“Toby”) Cosgrove,…

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