C. Jackson Grayson
If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice Carla O’Dell and C. Jackson Grayson Free Press (2012, Paperbound Edition) The Invisibility of the Obvious Note: I posted the review that follows 14 years…
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Carla O’Dell is president of APQC and is considered one of the world’s leading experts in knowledge management (KM). In 1995 and under O’Dell’s direction, APQC launched its first KM best practices consortium study called Emerging Best Practices in Knowledge Management. Thirty-nine organizations sponsored the groundbreaking study. Since then,…
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