Bernard T. Ferrari
Power Listening: Mastering the Most Critical Business Skill of All Bernard T. Ferrari Portfolio/Penguin Group (2012) How and why the difference between great and mediocre managers is the ability to listen In Quiet: The Power of Introverts in a World…
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The executive’s guide to better listening
Here is an excerpt from another outstanding article, written by Bernard T. Ferrari and featured by the website of The McKinsey Quarterly, published by McKinsey & Company. To check out the wealth of free resources, learn more about the firm,…
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