Andrew Carnegie
The Simple Truths of Service: Inspired by Johnny the Bagger Ken Blanchard and Barbara A. Glanz Sourcebooks, Inc. (2017, 2018) Why and how almost anyone “can be a Johnny” The results of all of the major research studies of customer…
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Quiet: The Power of Introverts in a World That Can’t Stop Talking Susan Cain Broadway Books (2013) How and why our location on “the introvert-extrovert spectrum” influences most (if not all) of our decisions and opinions I recently re-read this…
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Entrepreneurial You: Monetize Your Expertise, Create Multiple Income Streams, and Thrive Dorie Clark Harvard Business Review Press (October 2017) How to “reap the potent promise of entrepreneurship” Long ago, Andrew Carnegie hired Napoleon Hill to interview those who were at…
Read MoreIn 1908, Napoleon Hill was retained by Andrew Carnegie to interview the most famous and successful men at that time, throughout the world. For the next two years, that’s what he did. Those in the U.S. included Thomas Edison, Alexander…
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Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines Adam Toporek AMACOM (2015) How to Create the Ultimate Customer Relationship I am amazed, frankly, that customer service today is worse than at any prior time I…
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The Age of the Moguls Stewart Hall Holbrook Transaction Publishers (2010) “Lords of capital” in “a savage and gaudy age” First, some brief background information about Stewart Hall Holbrook (1893-1964). Throughout his adult years, he was at first a lumberjack…
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Here is a brief article by Anthony Scaramucci for LinkedIn. It offers a most welcome addition to the collections many of us have. * * * When offering career advice to young professionals and entrepreneurs, the two things that always…
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Quiet: The Power of Introverts in a World That Can’t Stop Talking Susan Cain Crown Publishers (2012) How and why our location on “the introvert-extrovert spectrum” influences most (if not all) of our decisions and opinions Throughout most of her…
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These are not head-snapping revelations. Everything that follows is simply common sense. These suggestions are provided in the spirit of Benjamin Franklin whom Walter Isaacson characterizes as “America’s first Yuppie.” Here are ten (10) attitudes, strategies, and initiatives to consider: …
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Why People Are Drawn to Narcissists Like Donald Trump
Here is an excerpt from an article written by Michael Maccoby for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts,…
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