Here is an excerpt from an article written by Amy Levin-Epstein for CBS MoneyWatch, the CBS Interactive Business Network. To check out an abundance of valuable resources and obtain a free subscription to one or more of the website’s newsletters, please click here.
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(MoneyWatch) Here’s a sure way to undermine your authority as a manager or competence as an employee: Lose your temper. The ability to get your perspective heard without yelling is imperative to success in the office. Here are five ways to be emphatic while retaining your composure.
[Here are the first two of the five.]
• Make it impersonal. If you’re disappointed and upset about a situation, focus on the situation, not the person involved. “Human compassion and situation analysis will always serve you much better than yelling or being overly emotional,” says Lisa Quast, founder of Career Woman. A parent might make criticism personal by saying they are disappointed in their child, but at work keep it about the business — not the person — at hand.
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