Archive for October, 2016

Louis Patler on “Making Your Own Waves”: Part 2 of an interview by Bob Morris

patlerAward-winning author/speaker/consultant Louis Patler is President of Th B.I.T. Group, a strategic business consulting & training company. Two of his books were on Steve Jobs’ recommended reading list. The J. Walter Thompson Agency named him one of “The … READ MORE

How “connection architecture” can establish and then sustain the strongest customer relationships

touchpointsIn TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, Doug Conant and Mette Norman share some excellent insights with regard to how to maximize the value of frequent and informal interaction with associates. They explain how and why great leadership is about servant … READ MORE

Two huge market segments floating in a blue ocean

schroederIn Simply Brilliant, Bernard Schroeder explains how specific “tools” can unlock creativity and spark new ideas.

I agree with Abraham Maslow: “The key question isn’t ‘What fosters creativity?’ But it is why in God’s name isn’t everyone … READ MORE

Good Listeners Ask Good Questions


Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here.

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Some people equate good … READ MORE

The Wit and Wisdom of Eric Weiner

91pv1vicwml-_ux250_-1In his latest book, The Geography of Genius, Eric Weiner engages his reader as a companion during “a search for the world’s most creative places, from ancient Athens to Silicon Valley.”

Here are a … READ MORE

Here’s an organizational self-assessment of potentially great value

martinezIn Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley, Antonio García Martinéz introduces what is — at least for me — a new metaphor: the chaos monkey.

He explains it as a mechanism by which to … READ MORE

David Brooks on “How to Repair Moral Capital”


Over the years, I have relied on a few journalists to help me navigate my way through the forces and events that resemble a fog in everyday life. David Brooks is one of them. His mind … READ MORE

Using behavioral science to improve the customer experience

Here is a brief excerpt from an article written by John DeVine and Keith Gilson for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more … READ MORE

Stephanie Mead and Steven Stowell on “The Art of Strategic Leadership”: Part 1 of an interview by Bob Morris

mead-1Stephanie S. Mead, MBA, is the co-author of five books, including The Art of Strategic Leadership: How Leaders at All Levels Prepare Themselves, Their Teams, and Organizations for the Future, and has also published many shorter works on the topics of strategy, … READ MORE

How to build a remarkable life and career of eclectic breadth and diversity

lovegroveIn The Mosaic Principle, Nick Lovegrove examines what he characterizes as “the six dimensions [or behaviors] of a remarkable life and career.” Here they are:

1. Doing What Seems Right: Applying Your Moral Compass
2. On Being T-Shaped: Defining an Intellectual Thread
3. The Foundation … READ MORE