Archive for June, 2015

Chief Customer Officer 2.0: A book review by Bob Morris

Chief Culture OfficerChief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
John Wiley & Sons (2015)

How to lead a customer-driven business transformation by establishing value for the role of the chief customer officer

This is a sequel to Chief Customer … READ MORE

Measuring the Benefits of Employee Engagement

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Here is a brief excerpt from an article by V. Kumar and Anita Pansarim for MIT Sloan Management Review. To read the complete article, check out other resources, and obtain subscription information, please click here.

* … READ MORE

Lori Senecal (global C.E.O. of the ad agency C.P.&B. and C.E.O. of the MDC Partner Network) in “The Corner Office”

24-CORNER-blog427Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview … READ MORE

One Man’s All-Time NFL Team

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Over the years, I have frequently engaged in rather lively conversations with other NFL fans with regard to who should be on the all-time best team. My own choices are limited to those I have seen play in … READ MORE

Jim Dolce (chief executive of the mobile security firm Lookout) in “The Corner Office”

DolceAdam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. He has found that “the difficulty in starting companies … READ MORE

Leading People When They Know More than You Do

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Here is an excerpt from an article written by Wanda T. Wallace and David Creelman for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of … READ MORE

Daniel Goleman on “The Focused Leader”

GolemanHere is a brief excerpt from an article by Daniel Goleman that originally appeared in Harvard Business Review (December 2013), The Focused Leader , was selected by the HBR Editors to be included in HBR’s … READ MORE

David McCullough on the Wright Brothers

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Here is a brief excerpt from an interview of David McCullough by Diane Tedeschi that appears in Air & Space magazine. The Pulitzer Prize winner tells the human story behind the invention of the airplane. To read the … READ MORE

W. Chan Kim and Renée Mauborgne on “Blue Ocean Leadership”

HBR's 10 (2015)Here is a brief excerpt from an article by W. Chan Kim and Renée Mauborgne that originally appeared in Harvard Business Review (May 2014), Blue Ocean Leadership, was selected by the HBR Editors to be included in HBR’s 10 Must … READ MORE

Assessment: Is It Time to Rethink Your Career?

herminia-ibarra-largeHere is a brief article written by Herminia Ibarra for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription … READ MORE

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