Archive for August, 2013

Labor Day: A Briefing

First Labor Day Parade (NYC 1892)

First Labor Day Parade (NYC 1882)

Before I began some research on the subject, I did not know that, until Labor Day became a federal … READ MORE

Don’t Listen to Customers — Observe Them


Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here.

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Every business wants to know what influences their customers. So, they should just ask them, right? … READ MORE

Jason Averbook on “Big Data: HR’s Chance to Matter”

Big Data:HRHere is an excerpt from an article written by Jason Averbook for Talent Management magazine. I share his concern that, more often than not, the data HR brings to the table is in the language of HR, … READ MORE

Leading the Starbucks Way: A book review by Bob Morris

Leading StarbucksLeading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Joseph A. Michelli
McGraw-Hill (2013)

How one coffee shop in Seattle became 20,891 in 62 countries

This is the second book in which Joseph Michelli focuses on lessons … READ MORE

Geoffrey Moore on “Open Innovation: Top-Down Meets Bottom-Up”

Open InnoIn Open Innovation: The New Imperative for Creating and Profiting from Technology (2003) and then in Open Business Models: How to Thrive in the New Innovation Landscape (2006), Henry Chesbrough explains that a business model “performs … READ MORE

What really (REALLY) motivates people

imagesI am among those who are convinced that workers must be self-motivated to become actively, productively, and happily engaged in the given enterprise. However, it is possible to create a workplace environment with appropriate supervision within which people … READ MORE

City Slickers: 5 Books About The Urban Experience

City SlickersHere is a brief excerpt from an article by Franklyn Cater for National Public Radio (NPR), “A thriving media organization at the forefront of digital innovation, NPR creates and distributes award-winning … READ MORE

Josh Bersin on “Employee Retention Is Now a Big Issue: Why the Tide has Turned”

Employee Retention
Here is a brief excerpt from an especially timely article by Josh Bersin for LinkedIn. He observes, “I can tell the economy is recovering: we’re suddenly seeing companies tell us that ’employee … READ MORE

The Smartest Kids in the World: A book review by Bob Morris

Smartest KidsThe Smartest Kids in the World: And How They Got That Way
Amanda Ripley
Simon & Schuster (2013)

Valuable lessons to be learned from how school children are educated in Finland, South Korea, and Poland

Amanda Ripley shares what she learned while studying pre-collegiate education in three … READ MORE

Scott Berkun on “What To Do When Things Go Wrong”

Making Things HappenIn Making Things Happen: Mastering Project Management (O’Reilly Media 2008), Scott Berkun provides an abundance of information, insights, and counsel on how to master project management, whatever the nature and extent of a … READ MORE